Responsible Gaming
Gaming Should Be Entertainment
At Grosvenor Casino, we believe that gambling should be enjoyed as a form of entertainment only. It is never a reliable way to earn money or solve financial problems. Please gamble only with money you can afford to lose and always set limits before you play.
Age Verification
In the United Kingdom, you must be 18 years of age or older to participate in gambling activities. Grosvenor Casino is committed to preventing underage gambling. We verify the age of all players and reserve the right to request additional identification documents at any time.
If you are under 18, please do not attempt to access gambling services. Parents and guardians should monitor online activity and use parental controls where available.
Warning Signs of Problem Gambling
Please be aware of the following warning signs that may indicate a problem with gambling:
- Chasing losses by gambling with increasing amounts of money
- Lying to family, friends, or healthcare providers about gambling habits
- Gambling to escape problems, stress, anxiety, or depression
- Difficulty controlling the amount of time or money spent gambling
- Borrowing money or using savings to fund gambling
- Neglecting responsibilities at work, school, or home due to gambling
- Experiencing mood swings or irritability when unable to gamble
- Continuing to gamble despite negative financial or personal consequences
- Failed attempts to reduce or stop gambling
- Gambling as a primary way to cope with life challenges
If you recognise any of these signs in yourself or someone else, please reach out for support immediately.
Self-Help Tools and Controls
Grosvenor Casino offers a range of tools to help you gamble responsibly:
- Deposit Limits: Set a daily, weekly, or monthly limit on the amount of money you can deposit into your account.
- Loss Limits: Set a maximum amount you are willing to lose during a gaming session or over a specified period.
- Reality Checks: Enable notifications that remind you how long you have been playing and how much you have spent.
- Time Limits: Set a maximum duration for your gaming sessions.
- Self-Exclusion: Temporarily or permanently close your account if you need a break from gambling. Self-excluded accounts cannot be reopened during the exclusion period without assistance from support services.
You can access these tools through your account settings or by contacting our customer support team. These controls are designed to empower you to gamble within your means.
Support Organisations and Resources
If you are struggling with problem gambling, professional help is available. Please contact one of the following organisations:
United Kingdom
- GamCare: Free confidential support and information about problem gambling. Visit www.gamcare.org.uk or call 0808 8020 133 (24/7).
- GamStop: The UK's national self-exclusion scheme. Register with GamStop to be excluded from all participating online gambling operators. Visit www.gamstop.co.uk.
International Support
- Australia: Gambling Help Online – www.gamblinghelponline.org.au
- Canada: Responsible Gambling Council – www.responsiblegambling.org
- United States: National Council on Problem Gambling – www.ncpgambling.org
- Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) – www.bzga.de
All support organisations listed above offer confidential assistance at no cost. Do not hesitate to reach out if you need help.
Take Action Today
If you or someone you know is experiencing difficulties with gambling, please seek help immediately. Problem gambling can have serious consequences for your health, relationships, and finances. Support is available, and recovery is possible.
You are not alone. Contact GamCare or GamStop today to take the first step towards a healthier relationship with gambling.