Responsible Gaming

Gambling Should Be Entertainment

At Grosvenor Casino, we believe that gambling should be fun and entertaining only. It is never a way to earn money or solve financial problems. Please gamble responsibly and only with money you can afford to lose.

If you're visiting our site, we encourage you to set strict limits on your time and spending before you play.

Age Verification

You must be 18 years of age or older to gamble at Grosvenor Casino in the UK. If you are under the legal age, you must not use our services. Parents and guardians are encouraged to monitor online activity and discuss the risks of gambling with young people.

Warning Signs of Problem Gambling

Do you recognise any of these warning signs? If so, you may have a gambling problem:

• Chasing losses by gambling more to recover money you've lost
• Hiding your gambling from family, friends, or partners
• Gambling with money needed for essentials (rent, food, bills)
• Feeling anxious or irritable when not gambling
• Needing to gamble with increasing amounts to get the same excitement
• Failed attempts to cut down or stop gambling
• Neglecting work, school, or family responsibilities due to gambling
• Borrowing money to fund gambling activities
• Using gambling to escape problems or negative emotions
• Lying to others about the extent of your gambling

If you've noticed any of these signs, please reach out for support.

Self-Help Tools & Controls

Grosvenor Casino and our partners offer several tools to help you gamble responsibly:

• Deposit Limits: Set a maximum amount you can deposit in a given time period (daily, weekly, or monthly)
• Loss Limits: Set a cap on the amount you're willing to lose
• Reality Checks: Receive regular reminders of how long you've been playing and how much you've spent
• Time-Out: Take a break from gambling for a set period without closing your account
• Self-Exclusion: Voluntarily exclude yourself from gambling for a specified period (typically 6 months to 5 years)

To access these tools, speak with Grosvenor Casino's customer support team or adjust your account settings directly.

Support Organizations

If you're struggling with gambling, professional help is available. Please contact one of these trusted organisations:

United Kingdom

• GamCare – Free confidential support and counselling
  www.gamcare.org.uk
  Telephone: 0808 8020 133 (free, confidential, 24/7)
• GamStop – National self-exclusion scheme
  www.gamstop.co.uk
  Self-exclude from all UK licensed gambling operators
• Gamblers Anonymous – Peer support and 12-step programme
  Helpline: 0207 384 3060

Other Countries

• Australia: Gambling Help Online
  www.gamblinghelponline.org.au
• Canada: Responsible Gambling Council
  www.responsiblegambling.org
• United States: National Council on Problem Gambling
  www.ncpgambling.org
  National Problem Gambling Helpline: 1-800-522-4700
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  www.bzga.de

Need Help?

If you think you may have a gambling problem, please seek help today. There is no shame in asking for support. Counsellors at the organisations listed above are trained, confidential, and ready to help you take control.

Remember: You are not alone. Help is available, and recovery is possible.